Updated 8 October 2026

Booking and voucher terms

Provider and experience

Your contracting party is Wena Traeger, SaaleSpa, Krölpaer Straße 25, 07387 Krölpa, Germany. During the booked visit, the sauna boat remains moored at the Portenschmiede jetty. A boat trip is not included. The person making a booking must be an adult; children may participate when accompanied and subject to the safety rules.

Booking and confirmation

At saalespa.de/en/buchen/ you choose a package, an available date, the number of guests and, if applicable, a voucher code. Before submitting, the total price, voucher deduction and balance to pay are shown. After submission, the date is initially reserved and an acknowledgement with an invoice is emailed to the address provided. For bank transfer or voucher coverage, the booking becomes binding once Wena has checked receipt of payment, or full coverage by a valid voucher, in the administration system and has expressly confirmed the date. For payment with PayPal, the booking becomes binding as soon as the full amount has reached us. The binding confirmation is sent in a separate email in each case. Please observe the payment deadline on the invoice; a pending reservation may be released after that deadline.

Prices and payment

The gross prices shown when you submit apply, including the applicable VAT. Classics includes up to four guests; each additional guest costs €39. Deluxe and FirstClass include up to four guests; each additional guest costs €59. Family time includes up to two adults and three children; each additional adult costs €59 and each additional child €39. Romance is the displayed package for two. The maximum group size is ten. A fruit, vegetable or antipasti platter can optionally be added for €22. A platter already included in a package is not charged again. Payment is made by bank transfer to the account shown on the invoice using the payment reference stated there or, where offered, with PayPal directly after booking or ordering a voucher. A complete PayPal payment counts as receipt of payment and confirms the date or activates the voucher. Additional drinks or services used on site are charged separately.

Buying and redeeming vouchers

A value voucher can be used for SaaleSpa services. Its available balance is deducted from a booking up to the total price; any remaining balance can be used again under the same code. A package voucher applies to the named package. Buying a voucher does not reserve a date. The purchaser first receives the order and payment information. For bank transfer, the code is activated and sent with the voucher after Wena has checked receipt of payment; for complete payment with PayPal, this happens immediately after the payment is received. The recipient chooses an available date in the calendar. Any price difference is shown before booking and on the invoice for the date; it must be paid before the booking is binding. Statutory limitation periods and consumer rights remain unaffected. These terms do not impose a general one-year redemption limit or a blanket exclusion of withdrawal rights.

Changing or cancelling confirmed dates

Please request changes or cancellations in text form. A change is free up to 14 days before the start, subject to availability; any price difference is settled. Cancellation up to 14 days before the start is free. From 13 days to one day before the start, up to 50% of the total price may be charged as a fixed compensation for loss; on the day of the visit or in the event of a no-show, up to 100% may be charged. You may expressly demonstrate that no loss or a substantially lower loss occurred. SaaleSpa takes account of any replacement booking for the date. This provision applies to binding confirmed bookings, not merely to unpaid booking requests.

Operation and safety

If SaaleSpa cannot safely provide the experience for technical, official or weather-related reasons, an alternative date will be agreed with you or any payment already made for the booked visit will be refunded. Participation in the entire SaaleSpa experience is permitted only from the age of six. Children under six may not take part on board. All guests must follow the safety rules explained on site; minors need an accompanying adult. Do not put your own infusion products on the stove. Report damage or defects to the team immediately. A refundable deposit of €200 may be requested on site under the rule communicated when booking; it is returned after the boat has been properly handed back. Statutory liability rules remain unaffected.

Questions and dispute resolution

For questions, call Wena on +49 176 61266600. The European Online Dispute Resolution platform has been discontinued. Information about consumer conciliation is available at www.verbraucher-schlichter.de. Statements on participation in a consumer dispute resolution procedure are given in the legal notice. The current terms are available at saalespa.de/en/agb/.

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